Tori Treks

Return & Refunds Policy

Welcome to toritreks.com! We strive to provide you with the best outdoor and travel products to enhance your adventures. In the rare event that you are not completely satisfied with your purchase, our Return and Refund Policy is here to assist you.

Returns:

  • Returns must be requested within 30 days of receiving your order by emailing us at [email protected].
  • Returned items must be in their original condition, unused, and with all tags attached.
  • Customers are responsible for return shipping costs unless otherwise agreed upon.
  • Once we receive your return, we will inspect the items and process your refund within 7-10 business days.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping costs are non-refundable.
  • If your return is approved, you will receive an email notification confirming the refund amount.

Exchanges:

If you wish to exchange an item for a different size or color, please contact us at [email protected] to arrange the exchange.

International Returns:

Please note that international customers are responsible for any return shipping costs and customs fees associated with returning items.

Contact Us:

If you have any questions or need further assistance regarding our Return and Refund Policy, please email us at [email protected]. We are here to help!

We value your trust in us and aim to make your shopping experience with toritreks.com as smooth and enjoyable as possible. Thank you for choosing us for your outdoor and travel needs!