At Tori Treks, we’re committed to getting your gear to you quickly and securely so you can focus on the journey ahead.

1. Order Processing

• Orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays are processed on the next business day.

• A confirmation email with tracking details will be sent once your order ships.

2. Shipping Methods & Costs

• Standard Shipping (5–7 business days): Free on orders over $75.

• Expedited Shipping (2–3 business days): Available at checkout for an additional fee.

• Shipping charges are calculated based on weight, location, and delivery speed.

3. International Shipping

• We currently ship to select countries outside the U.S.

• Customers are responsible for any customs fees, duties, or import taxes.

4. Delays & Lost Packages

• We are not responsible for shipping delays caused by couriers, weather, or customs.

• If your package is delayed or missing, contact us for assistance.

5. Order Tracking

• All shipments include tracking information.

• You can monitor your delivery status through your confirmation email or by logging into your account.